Returns

It is a complaint if the delivery does not match the order (e.g. wrong quantity, wrong items, packaging damaged, product defect, etc.). It is a return if the items delivered match the order but you do not need them any more.

Please note that only items delivered within the last 6 months can be returned. Items which were custom made according to your requirements cannot be returned. You have to bear the return costs.

When requesting a return, you can specify whether you want to return the goods by yourself or whether they should be collected by Meusburger. You have to bear the return costs in both cases. The costs for a collection by Meusburger depend on the total weight and will be communicated to you by your internal sales contact after receipt of your request. In addition, we ask you to enclose the return note sent by us with the goods. We cannot process returns without a return note. If the return note is missing, we will charge an administration fee of EUR/CHF 25.

The collection date is the day that the goods are ready to be collected from your premises. If you return goods on your own, the collection date is not a required field. If the goods are collected by Meusburger, the actual collection date is shown for you on the return note. In both cases, please wait for our return note and enclose it with the goods. We cannot process returns without a return note.

For detailed packaging instructions and information about your return, please refer to the email regarding the return and the return note included in it.

In the event of a return, you will receive the invoice amount, minus any costs incurred, as a credit note. A refund by bank transfer is not possible. The credit note will be issued after we have received the returned items. Only items that are found to be new during the inspection can be credited.

In the detail view of each offer/order, you will find all related documents such as the offer, order confirmation, delivery note, invoice and credit note in the ‘Documents’ tab.

In the ‘Documents’ tab 1 you can also download the credit note. To do so, select the desired document 2 and click on the ‘Download’ button 3.

Please always enclose our return note with the goods. We cannot process returns without a return note. If the return note is missing, we will charge an administration fee of EUR/CHF 25.

Returned positions and positions under complaint are marked in the order detail page and the corresponding quantity is indicated 1. It may take a few minutes until the positions are marked accordingly.