Delivery tracking
In the ‘Orders’ section 1 select your desired order 2.
In the detail view in the ‘order history’ tab 3 you will find the current status of your order.
If your order has already left our facility, in the ‘Deliveries’ tab 4 the current delivery status can be tracked via the forwarder’s tracking link 5.
Shipping methods
Depending on the delivery address of the recipient, you can choose from different shipping methods. You can find detailed information on this in the FAQ section Completion process.
Download delivery note
In the detail view of each offer/order, you will find all related documents such as the offer, order confirmation, delivery note, invoice and credit note in the ‘Documents’ tab.
In the ‘Documents’ tab 1 you can download the delivery note. To do so, select the desired document 2 and click on the ‘Download’ button 3.
Change recipient of goods
When the order has the status ‘confirmed’ the delivery address cannot be changed. Unfortunately, we cannot redirect the order to another address. For this reason, we ask you to carefully check the ‘Recipient’ before placing the order. You can find detailed information on this in the FAQ section Completion process.
