Orders

When you make a request for quote, you will receive a non-binding offer from us. An order is a binding contract.

Ordered – Your order has been received.

Confirmed – Your order confirmation has been created. Cancellation is no longer possible.

Dispatched – Your order has been dispatched.

Completed – Your order is completed.

Cancelled – Your order has been cancelled. / Your offer has expired.

Your order (required field)

Text that you enter here will be printed on the order confirmation, delivery note and invoice. The information included is only relevant for you as the customer, not for Meusburger as a supplier.

References

Text that you enter here will be printed on the offer, order confirmation, delivery note and invoice. The information included is only relevant for you as the customer, not for Meusburger as a supplier.

For example, you can enter your commission number or project number here.

Change the name of order and references

If an order has already been created, the information provided by you cannot be adjusted any more. We ask you to carefully check it before placing the order. If you just requested a quote, modifications are still possible – please get in touch with your contact in the internal sales department.

Notes

You have the option of adding information per position via the notes (e.g. project number, internal item number, etc.). This is then printed on the receipts and the respective label on the packaging. This information is only relevant for you as the customer, not for Meusburger as the supplier. You can find detailed information on this in the FAQ section notes.

If you are logged into the portal, the discounted prices in addition to list prices are already visible in the catalogue and in the shopping cart.

An administration fee will be charged for orders below the minimum order amount of EUR 100 or CHF 100.

In the ‘Orders’ section 1 select your desired order 2.

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In the detail view in the ‘Order history’ tab 3 you will find the current status of your delivery.

If your order has already left our facility, in the ‘Deliveries’ tab 4 the current delivery status can be tracked via the forwarder’s tracking link 5.

In the detail view of each offer/order, you will find all related documents such as the offer, order confirmation, delivery note, invoice and credit note in the ‘Documents’ tab.

In the ‘Documents’ tab 1 you can download the order confirmation. To do so, select the desired document 2 and click on the ‘Download’ button 3.

In the detail view of each offer/order, you will find all related documents such as the offer, order confirmation, delivery note, invoice and credit note in the ‘Documents’ tab.

In the ‘Documents’ tab 1 you can download the invoice. To do so, select the desired document 2 and click on the ‘Download’ button 3.

In the detail view of each offer/order, you will find all related documents such as the offer, order confirmation, delivery note, invoice and credit note in the ‘Documents’ tab.

In the ‘Documents’ tab 1 you can download the delivery note. To do so, select the desired document 2 and click on the ‘Download’ button 3.

Depending on the delivery address of the recipient, you can choose from different shipping methods. You can find detailed information on this in the FAQ section Completion process.

Our goods are dispatched as fast as possible. If you do not want your order to be dispatched at the next possible date, you can enter a later dispatch date during the completion process. You can find detailed information on this in the FAQ section Completion process. The actual dispatch date will be given in the order confirmation.

Cancelled orders are hidden by default. By selecting the filter icon in the ‘orders’ section 1, you can adjust the settings so that cancelled orders 2 are shown.