Offers

When you make a request for quote, you will receive a non-binding offer from us. An order is a binding contract.

Requested – Your request has been received.

Offered – Your offer has been created.

Cancelled – Your offer has expired.

Your request for quote (required field)

Text that you enter here will be printed on the offer. The information included is only relevant for you as the customer, not for Meusburger as a supplier.

References

Text that you enter here will be printed on the offer, order confirmation, delivery note and invoice. The information included is only relevant for you as the customer, not for Meusburger as a supplier.

For example, you can enter your commission number or project number here.

Change the name of request for quote and references
If an order has already been created, the information provided by you cannot be adjusted any more. We ask you to carefully check it before placing the order. If you just requested a quote, modifications are still possible – please get in touch with your contact in the internal sales department.

Notes
You have the option of adding information per position via the notes (e.g. project number, internal item number, etc.). This is then printed on the receipts and the respective label on the packaging. This information is only relevant for you as the customer, not for Meusburger as the supplier. You can find detailed information on this in the FAQ section notes.

The validity of the offer is always printed on the receipt. In the ‘My account’ section, the detail page of each offer shows how long the offer is still valid 1.

If you wish to update the offer after it expires, use the ‘Request again’ button 2. We will immediately send you a new offer with current prices and delivery times.

The offers that have already expired are hidden by default. By selecting the filter icon in the ‘Orders’ section 1 you can adjust the settings under ‘Show cancelled orders’ 2 so that the expired offers are visible.

The button ‘Request again’ 1 in the detail view can be used to request an expired offer again. We will immediately send you a new offer with current prices and delivery times.

Via the ‘Order now’ button 1 you can start the order.

If you are logged into the portal, the discounted prices in addition to list prices are already visible in the catalogue and in the shopping cart.

An administration fee will be charged for orders below the minimum order amount of EUR 100 or CHF 100.

In the detail view of each offer/order, you will find all related documents such as the offer, order confirmation, delivery note, invoice and credit note in the ‘Documents’ tab.

In the ‘Documents’ tab 1 you can download the offer. To do so, select the desired document 2 and click on the ‘Download’ button 3.

Depending on the delivery address of the recipient, you can choose from different shipping methods. You can find detailed information on this in the FAQ section Completion process.