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Everything for your benefit: our new customer section on the website

Published on: 12.10.2021

For some time now, our interdisciplinary team of experts has been working with selected customers to optimise our digital future for you. We have been paying special attention to the ‘My account’ section. This section features a new layout and many new functions as well as all of your order information clearly displayed. Your order information includes all documents, such as offers, order confirmations and invoices, which you can view at any time. You can also create return shipments and complaints yourself with just a few mouse clicks. And to top it off, your personal contact will be happy to help you directly by phone or email.

To make the transition very easy at the beginning, you can use both systems at the same time. You are asked when you first access ‘My account’ whether you want to use the new ‘beta version’ or the old, familiar version. That way you can decide for yourself when you want to switch completely. We are also collecting valuable customer feedback during this time in order to make the platform even more user-oriented.

Your advantages at a glance

  • Unlimited access to your order data
  • Unlimited access to your documents
  • Delivery tracking for partial deliveries as well
  • Search and filter the order overview
  • Create complaints /returns
  • FAQs section

To the news overview

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Try our new version of 'My account'

Get familiar with our new ‘My account’ section and benefit from many advantages including: Get familiar with our new ‘My account’ section.
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